Call Agent German/English (C1) or French (C1) - E-Commerce >> Prishtinë

As a German or French -speaking Call Agent (C1 level) at Baruti AG in the e-commerce sector, you can expect exciting and diverse responsibilities within our Customer Service team in Pristina. You will be the first point of contact for our customers, ensuring smooth communication and excellent service.

Your main responsibilities include: ...

Ihre Aufgaben

• Receiving and handling customer inquiries via telephone and email.
• Advising and assisting customers with questions regarding products and orders.
• Resolving complaints and customer issues in a solution-oriented and professional manner

Unsere Anforderungen

For this position, we are looking for an experienced and dedicated Call Agent with the following qualifications:

• Fluent Germanor French language skills at C1 level, both spoken and written.
• Previous experience in customer service, ideally within the e-commerce sector.
• Strong communication skills and a customer-oriented mindset.
• Ability to work independently and efficiently in a dynamic environment.
• Good computer skills and experience working with CRM systems.